I. Purpose

To achieve unified customer service management, standardize customer service, and ensure that users receive comprehensive product services and technical support, this policy is hereby formulated.

II. Scope of Application

Users of Topsec products; Topsec headquarters and all sales units; all Topsec service organizations.

III. Customer Service Assurance

An intelligent call center, a service system covering all industries, highly qualified service personnel, a comprehensive information management platform, and an advanced service quality control system constitute strong guarantees for Topsec to deliver high-quality services.

(1) Intelligent Call Center

Topsec Customer Call Center hotline 400-777-0777 provides high-quality services to customers.

(2) Service System Covering All Industries

The service scope covers major industries such as finance, telecommunications, postal services, transportation, energy, manufacturing, government, and national defense, and has won an increasing number of loyal users.

Topsec's service system is founded on a service-oriented approach, guided by the principle of joint operation and shared benefits, based on lawful operations, and aimed at steady development.

(3) Advanced Service Quality Control System

From product installation to product maintenance, Topsec maintains complete and clearly defined service policies. From the moment customers purchase Topsec products, they enter the full service system.

The advanced service quality control system incorporates the management of service personnel, service progress, and each customer's satisfaction into the evaluation criteria for service personnel and service organizations.

Unified service operating procedures and standards ensure that customers can enjoy Topsec's professional and high-quality services anytime and anywhere.